FAQ

FREQUENTLY ASKED QUESTIONS

Can I use it for free? +

Currently, Fynzee does not offer a free version or free access. It is a paid-only service, requiring a subscription to access our premium financial management tools and dedicated support. Please visit our pricing page for more information.

Is there a tutorial for new users? +

Yes, you can view the guide videos on out youtube channel.

Can I recover a deleted file? +

Yes, you can request recovery within 7 days of deletion by contacting support at support@example.com. After 7 days, files are permanently deleted.

What file types are supported? +

We support JPG, JPEG, PNG, GIF, and WEBP file types for image uploads.

Is my financial data encrypted? +

Yes. All financial data stored and transmitted through Fynzee is encrypted using industry-standard encryption protocols. This ensures your sensitive information remains secure and protected at all times.

How do I delete my account? +

You can delete your account by logging into your user dashboard, navigating to Settings, and selecting "Delete my account", then following the on-screen instructions. Alternatively, you can contact Fynzee Support to request account deletion. Once your account is deleted, your data will be retained for 7 days before permanent removal. This grace period helps prevent accidental deletions and ensures account security.

Can I link my bank account? +

No, Fynzee does not currently support bank account linking. Our service relies on manual user input to ensure data is entered accurately and categorized correctly.

What happens if my subscription expires? +

If your subscription expires or you choose to cancel it, you will lose access to your data and premium features. However, your data will be securely stored in case you decide to reactivate your subscription. If you choose to log in and delete your account, all associated data will be permanently deleted within 7 days.

Can I use Fynzee without an internet connection? +

No. Fynzee requires an active internet connection to function properly, as your data is securely stored and synced in the cloud.

Is there a limit to receipt image storage? +

Yes. You are limited by the plan you are subscribed to.

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UK Registered Company Number: 16284810